Monday, April 1, 2019

Contemporary Issues In Administration And Management Management Essay

contemporaneous Issues In presidency And counsel trouble EssayAs harmonise to the case study about the mark hotel Group (AHG), which is a family owned business concern. It has got 7 hotels running four in two major jacket crown cities(4star) and three at an international airport (two 3 star and one and only(a) 4 star) . The Chairman and Chief Executive Officer of AHG is Daniel Rycart which is also fol get-goed by the eight boards of directors. The hotel is scatd as a semi-autonomous profit centre and supported by in-house and outsourced services. There be 800 rooms in each hotel and they employ 800 caters. The hotel offers a number of high class facilities exchangeable indoor swimming pool, gym, sauna, bar, restaurants etc. For the shade standards of the hotels, Daniel (CEO) has pin down a vision of commitment to morality for the group. brass instrumentAdministration as design and implementation of systems and procedures instigated by management to alleviate meet stated objectives (Mullins, 2007.p.414). So in some other actors line Mullins states that system is genuinely important in the constitution as it performs twenty-four hour period to solar day operational activities to achieve the ecesisal goals and targets with the divergent types of departments operating in the organization. equivalent in the artistic style hotel group in that respect are CEO, IT Department, Finance department, cordial reception Hotel services, Human Resource Department, Legal Service Department, Operational Department, Risk focal point Department, and Sales Marketing Department who has major roles in plaque surgical process. So administration helps them in strategic planning process in set out to formulate or implement the strategy through veracious management and coordination.According to (Richman Farmer, 1977) administration connects all the departments from cover version take to lower level so there is a flow of information with the u ndeniable suggestions and feedback that helps the top level management to plan for the future. Without the administration it is very difficult to operate because there are number of routine decision-making, operational activities, internal coercive and observation and formulation of strategies and goals takes place (Richman Farmer, 1977).Generally useful administration mode the process and systems of administration being run smoothly through proper coordination and controlling of activities, staffs and information in an efficient and effective manner (Richman Farmer, 1977). with the effective administration, the formation is benefited in number of ways as it stores the necessary documents of the organization resembling record keeping, utilizes the resources efficiently and effectively, there is a merriment of customer and employees and instals the brand image of the brass instrument (CfA, 2001). According to the research conducted by the CfA (2003), an organization (Accen t Hotel Group) slew provide effective administration through1. rough-and-ready CommunicationCommunication is the act of exchanging views, news, ideas, process, information, etc. between the sender and recipient role (Hartley and bruckmann, 2002). In the organization communication plays a zippy role because without the communication, the organization cannot operate its activities. As we know communication helps to send information throughout each and every department. While communicating, ones should use proper language to be effective. Daniel Rycaart could communicate properly with different department (Human Resource, Finance, Operational, etc) so that the information or instructions or rules laid down by him are correct, comprehensible and to the point so that it will bring effective administration other miscommunication leads to disputes, employee turnover, etc.2. Resource AllocationResources are assets that are required by an organization. For the Accent Hotel Group (AHG) to run smoothly it requires raw materials, human resources, monetary resources, etc. These resources need to be managed properly taking in reflexion the efficient use of time as a resource. For example if there is lack of resources (i.e. computers, heating, chairs, etc.) so the works will be delayed because of deplorable working environment and no interest of employees at work efficiency be witnessed. So, allocating the resources and time management helps to make administration effective.3. Training and maturementAccording to Torrington et al. (2007) in ramble to provide effective administration for an organization (like AHG), their staff should be well trained which can be do by providing different types of on-the-job or off-the-job training to join on their capability, intimacy and make them flexible in handling or dealing with different types of problems that are met by the AHG. This brings the commitment to the organization from the employees (Rae. L, 2000).4. Perform ance ManagementIt is very much necessary for the AHG to measure the performance of their staff as low performance could decrease the quality standard of the AHG. It is a forward feeling and developmental as it provides the platform for the managers to help or support their staff (Armstrong. M, 2000)5. CultureAs of the case study farming plays a vital role in planning, process and systems of the AHG. Culture helps in chthonianstanding the demeanour and working background of the organisation because it teaches us through the experience and develops ourselves (Handy. C, 1993). wish if the organization has a culture of helping each other succession tackling or facing the problems , good communication between the staffs or co-workers quite of being rude or showing attitude openness then the future staff will also follows the same culture and in the end they will be committed towards the purity (Schien. E. H, 2004)ConclusionIn conclusion, we can conclude preceding(prenominal) poi nts that administration helps the organization to perform its day to day activities and in strategic planning process in rate to achieve the organizational goals and objectives (Mullins, 2007). In sanctify to attain the organizational goals and objectives the administration needs to be effective. strong administration provides coordination and control of staffs and activities, records documents and information, satisfies the customer and employee, etc (CfA, 2001). So in the Accent Hotel Group, effective administration can be achieved through effective communication, resource allocation, training and development, performance management and culture (CfA, 2003). whence commitment to excellence can be achieve through effective administration.PART BCommitment to ExcellenceIn commitment to excellence there are two words commitment and excellence in which commitment refers to the act of devoting oneself towards the act of something and excellence refers to a valuable quality by which one excels (brainyquote.com). So, commitment to excellence in business foothold it means being committed towards the achievement of quality standard in terms of price, products, services, materials, etc that highlights the company images and development (Hannagan. T, 2007). According to Hannagan (2007), commitment to excellence is a very useful strategy that is used by many organizations like AHG has also used commitment to excellence in order to make the professional image and develop the organization internally. Because once all the employees are committed then their full interest, positive attitude and behaviour towards the accomplishment and development of organizational goals and objectives can be drawn which is the good payoff for the AHG. Overall it is about diverting towards committing with less freedom in order to achieve quality. So commitment to excellence can be achieved in following ways through1. MotivationMotivation is the desire inwardly a soul causing that perso n to act (Mathis. R.L and Jackson. J.H, 2008.p.72). In other words motivation is the act of influencing the employees behaviour towards the achievement or uttermost of goals and objectives. It increases the performance, goodwill and overall image. Motivation helps the employees to motivate towards their work which can be done by providing salaries, rewards, promotion, recognition, etc and also through job design, job whirling and job enrichment (Torrington et al, 2007). So when employees would be motivated then they would be full committed to work towards achieving the excellence.2. Learning and DevelopmentIn regarding to Argyris and Schon (1978), they have specify learning as a process in which the mistakes and errors are observed by the organisation and correct their mistakes by improving or change magnitude their knowledge through learning from experience database. Organization can do so by providing training that develop skills, efficiency, break in opportunities, job sati sfaction, better inter-personal relationship, etc in order to avoid mistakes and errors in the output result so that quality can be achieved (Torrington et al, 2007). In the office if a person knows what to do, what not to do, what are their targets and goals, etc then it is more likely that they will be committed towards the excellence3. leadLeadership is specify as the ability to influence people towards the achievement of a common goal (Amandi et al, 2003.p.1077). Leadership is very much important in the organization as it guides, leads or motivates all the organizations staffs towards the goals and targets. So a leader should be visionary, creative, flexible, imaginative, decisional, etc so if an organisation has a leader with that quality then the people working under it will be organized, cooperative, and together and satisfied to be committed to the organization. perpetual ImprovementContinuous improvement can be defined as a concept of being or remaining excellent in the f ield with whatever the circumstance to be in (hutchins.co.uk). It is about infinitely finding out even if there are small mistakes or errors and resolving them by eliminating completely from the system or process for the improvement. It helps in growth and development of the organization because it improves products, services and processes. Continuous improvement can be achieved by using1. Kaizen (Japanese Management)According to Torrington et al (2008), Kaizen it is a Japanese strategy used as a around-the-clock improvement of the organization. The techniques like Just in Time (JIT) technology which is used for ceaseless improvement. This teaches the business to start from the very ground level and taking small step towards improving even small things to big things with the involvement of everyone i.e. managers and workers also. It tells everyday there needs to improvement of something.2. Total Quality Management (TQM)TQM is defined as comprehensive approach to improving compet itiveness, effectiveness and flexibility through planning, organising and collar each activity and involving each individual at each level (Oakland, 1994.p.40). TQM mainly focuses on the quality control, quality assurance and quality management through which it satisfies the customers, less faulty products, motivates employees and competes with rivals with the chance of expansion and diversification. Since TQM is a continuous process that facilitates employee empowerment, involvement and participation, is customer focused and all that helps in continuous improvement of an organization (Torrington et al, 2007).3. BenchmarkingIn contrast with the Oakland (1994), benchmarking can be defined as improving the performance of the organisation by marking its mount to other leader competing in the market place. It is basically setting targets or goals of another successor that he/she/organization will achieve to set targets in a certain time in order to increase their performance or growth and development. It is also a continuous process as it compares the other companies process and systems and how they are operating in order to design plan to improve their performance and be continuously innovational at all the times (Torrington et al, 2007). It also facilitates the creation of organizational culture that is outward-looking and learning oriented which means comparing the other companies systems, process, etc (Hannagan, 2008).ConclusionFrom the above information what it says is commitment to excellence helps the organization to be committed towards excellence that is quality, develops the performance of the staff and makes the professional image of the company (Hannagan, 2007). So Accent Hotel Group can achieve commitment to excellence by motivating the staff, leading the staff and providing learning and development to the staff. Continuous improvement helps the organisation to develop consistently and to be or remain best in the field (hutchins.co.uk). Continuous improvement can be seen in the Accent Hotel Group through total quality management, benchmarking the success and using Japanese strategy-Kaizen.REFRENCESMullins, L. J. (2007) Management and Organisational Behaviour. London Financial Times- apprentice Hall.Richman, B. M. and Farmer, N. (1977) Leadership Goals and Power in high Education. Jossey-Bass.Council for Administration (2001, 2003) Business and Administration Skills Survey. LondonHartley, P. and Bruckmann, C. G. (2002) Business Communication. London Routlegde.Rae, L. (2000). Effective Planning in Training and Development. London Kogan Page Limited.Armstrong, M. (2000) Performance Management Key Strategies and Practical Guidelines. 2nd Edition. London Kogan Page Limited.Handy, C. (1993) Understanding Organisation, fourth Edition. the States Oxford University PressSchien, E. H. (2004) Organizational Culture and Leadership, 3rd Edition. San Francisco Jossey-Bass.Hannagan, T. (2007) Management Concepts and Practices, fifth Edit ion. Financial Times/Prentice Hall.Mathis, R.L and Jackson, J.H. (2008) Human Resource Management, 12th Edition. USA Thompson South Western Inc.Argyris, C. and Schn, D. (1978) Organizational Learning A Theory of feat Perspective. Addison-WesleyAmandi, B., Oppedisano, J. and Sherman, H. (2003) Leadership Theory and Practice A Case in Point, Management Decision, 41(10) 1076-1088Torrington, D., Hall, L. and Taylor, S. (2007) Human Resource Management, 7th Edition. Europe Financial Times/Prentice Hall.Oakland, J. (199440) cited in MDP (2010) BSc (Hons) Management and Business Administration Contemporary Issues in Administration and Management, Part 2. Bangor MDPHannagan, T. (2008) cited in MDP (2010) BSc (Hons) Management and Business Administration Contemporary Issues in Administration and Management, Part 2. Bangor MDPhttp//www.brainyquote.com/words/ex/excellence162353.html Accessed on 08/03/11http//www.brainyquote.com/words/co/commitment146024.html Accessed on 08/03/11http//www.hutc hins.co.uk/tr_contimp.aspx Accessed on 08/03/11

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